Frequently Asked Questions
Everything you need to know about styling your home with Author & Co.
What is the typical shipping timeline for furniture?
In-stock furniture and decor typically ship within 5-7 business days. Larger freight items may take 2-4 weeks for delivery depending on your location and the white-glove service selected.
Do you offer international shipping for decor items?
Currently, Author & Co. ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most decor and lighting. Please note that custom-made furniture and 'Final Sale' items are non-returnable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also view real-time updates by logging into your account dashboard on our website.
Are your materials sustainably sourced?
Yes, we prioritize ethical craftsmanship. Most of our wooden furniture is FSC-certified, and our textiles are sourced from partners who adhere to fair trade practices and use organic fibers.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a replacement or refund.